Washington, D.C. Congresswoman Eleanor Holmes Norton (D-DC) received a reply throughout the Federal Later years Thrift Money Board (FRTIB) so you’re able to her letter stating concerns about the difficulty their constituents try encountering accessing the Thrift Savings Plan (TSP) account. Into the TSP’s the new on the web system, of many players was in fact forced to change passwords or other membership suggestions, often demanding looking forward to a protection password to-be produced of the post, that can decrease membership availableness getting months. Likewise, constituents have said it made an effort to call new Teaspoon ThriftLine to possess let, simply to be placed to your hold for hours and you may disconnected.
Given that FRTIB’s reaction expounds into change and you can benefits associated with the fresh Tsp online system, it generally does not target all the questions We posed inside my letter, Norton said. Neither does it address the problems my constituents are experiencing accessing the Tsp accounts. Additionally, this new reaction fails to give information about just what FRTIB arrangements to-do to correct the problems.